Returns: Before returning any parts, contact us to
request an (RMA) Returned Merchandise Authorization number. All merchandise
returned for credit must have prior authorization. Returns WILL NOT BE
ACCEPTED without a Return Merchandise Authorization number (RMA #). The
RMA # must accompany all returns. The RMA # must be written on the
packing slip. All returns must be shipped to us freight prepaid.and are
subject to a restocking and re boxing fee.
Non-defective Merchandise: Returns on non-defective merchandise
are eligible for return within 30 days from the invoice date and are subject to
a 10% restock fee and up to a 10% re-box fee. The buyer will also be assessed
any outbound shipping charges from the original purchase. No returns allowed on
special orders, or on products that have been installed and removed. Obsolete
or discontinued items are not eligible for return.Items
Damaged In Shipping: Shipping damages must be reported to
us within 2 days from the delivery date. If an item was damaged in shipping,
then we file a claim with UPS. UPS takes 3 days to review our claim and at the
end of 3 days, if they accept the claim, they will pick up the item and deliver
it back to us. When the package arrives back to us, we will give you a
refund—may take 7-14 days.
Refund Policy: In the event that you receive a
damaged part, a return is possible as long as you bear the return shipping
costs. Refunds will only be applied after all returns are thoroughly checked
and we are satisfied with the condition of the items. Mounted tires are
considered used and are NOT returnable. NO RETURN ON ELECTRICAL PARTS. All
returns must be in the original packaging and include (installation components,
instructions, etc).
Receiving item(s) you didn't order? If we shipped the wrong item you may
return the item(s). Once the item has been received back, we will issue a
refund. This will take 7-14 days.
Missing item(s): Contact us and we’ll do our best to
determine a resolution.
Warranty and Defective Returns: For information on warranty or
defective returns please click on the warranty tab above to read our written
limited warranty, or contact our customer service department. sales-zone@ridefox.com (888) 998-9663
Return Shipping: Please send all returns to the
following address:
Sport Truck USA,
Inc.
Attn:
Returns Department
575 Race Street
Coldwater, MI
49036