Orders/Shipping

• Can I change my order after its been submitted?

  Contact the sales team as soon as possible to discuss the current status of your order to see if changes are possible. Please have the order number found on the order confirmation email available when calling.

• Does Zone Offroad ship internationally (outside of USA)?

  While Zone Offroad products can be found at retailers all over the world, currently we do not offer manufacturer direct retail shipping options through zoneoffroad.com. To order you will want to purchase through our of our international retailers.

• How can I track the status of my order?

  Once your order ships you will receive an email with tracking number and link to the carrier.

• How long will it take to receive my order?

  All products are shipped from the Midwest warehouse, standard transit times will be between 1-5 days depending on destination. See map for estimated transit times.

• I didn't get decals with my order?

  We include decals in all box kits, but if discarded by the installer we are happy to send out replacements. All we ask is that you submit your vehicle to the customer gallery. Once submitted send us the link to marketing-zone@ridefox.com along with your mailing address so we can send decals out ...

• I’m having an issue with a part I ordered off Amazon, eBay, or other 3rd party website?

  Currently Zone Offroad does not sell directly through 3rd party sites (oftentimes these are stores posing as us). If you are having an issue related to shipping damage, wrong part received or any topic associated with order processing you will need to contact your place of purchase so they can as...

• What do I do if my order is missing parts/hardware?

  While it’s not common, mistakes do happen. You will need to contact your place of purchase for assistance. If ordered from zonoffroad.com please contact our sales/customer service team at (888) 998-9663 or sales-zone@ridefox.com with your order number so we can assist you.

• What do I do if my parts arrive damaged?

  We take every precaution to ensure every part is properly packaged, but in the event your parts arrive damaged you will need to contact your place of purchase to begin the replacement process. If ordered through zoneoffroad.com contact the sales/customer service team at (888) 998-9663 or sales-zo...

• When will my order ship?

  For in stock products, all orders placed before 1pm (est) will ship same day, orders placed after 1pm (est) will ship by the following business day. For products currently out of stock, orders will be fulfilled as soon as possible. *Due to COVID-19 related delays, order processing and shipping t...